Privacy Policy

Last Updated: January 16, 2025

Crystal Bear of TK FLOWER STUDIO operates this website and online store to provide customers with a secure and personalized shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide and improve these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, browse, or make a purchase through our website.

Personal Information We Collect

We may collect information that identifies you or can reasonably be associated with you, including:

  • Contact Information: Name, billing and shipping address, email address, and phone number
  • Payment Information: Payment card details and transaction-related information
  • Account Information: Login credentials, passwords, and account preferences
  • Order & Transaction Data: Products viewed, added to cart, purchased, exchanged, or returned
  • Device & Usage Information: IP address, browser type, device information, and interactions with our website

How We Use Your Information

We use your personal information to provide a secure, efficient, and personalized shopping experience, including:

Service & Order Fulfillment

  • Processing payments and completing transactions
  • Shipping and delivering orders
  • Managing customer accounts and support requests

Marketing & Advertising

  • Sending promotional emails, offers, and updates
  • Displaying relevant advertisements and product recommendations

Security & Fraud Prevention

  • Detecting suspicious activity and preventing fraud
  • Protecting the security and integrity of our website and services

Legal Compliance

  • Complying with legal obligations and regulatory requirements
  • Enforcing our policies, terms, and conditions

How We Share Information

In certain situations, we may share your information with trusted third parties, including:

  • Service providers such as payment processors, shipping carriers, and website hosting platforms
  • Marketing and advertising partners to help deliver relevant promotions
  • Legal authorities or regulatory agencies when required by law or necessary to protect our rights and operations

Your Rights & Choices

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request updates or corrections to inaccurate information
  • Deletion: Request deletion of your personal information
  • Marketing Opt-Out: Unsubscribe from promotional emails or targeted advertising communications

You may exercise these rights by contacting us directly or using the unsubscribe links provided in our emails where applicable.

Relationship with Shopify

Because our store is hosted on Shopify. Shopify may also collect and process certain information as part of providing its platform and related services.

To learn more about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

TK FLOWER STUDIO
Address: Room B02, Units 03-04, 13/F, Worldwide Industrial Centre, 43-47 Shan Mei Street, Fo Tan, New Territories
Email: service@crystalbearltd.com
Phone: +852 5423 1005