Terms of Service

Last Updated: January 16, 2025

These Terms of Service (“Terms”) govern your access to and use of the website operated by Crystal Bear Limited (“we,” “us,” or “our”). By accessing or using our website; www.crystalbearltd.com (the “Site”), you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please discontinue use of the Site.

1. Purchases

When placing an order through the Site (“Purchase”), you agree to provide accurate, complete, and current information for all transactions.

You are responsible for maintaining updated account details, including your email address, payment information, and shipping address, to ensure successful order processing and communication.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method
  • You authorize us and our third-party payment providers to charge the full purchase amount, including applicable taxes and fees

We reserve the right to refuse, cancel, or limit any order suspected of fraudulent, unauthorized, or unlawful activity.

2. Age Requirement

By using this Site, you confirm that you are at least 18 years old.

Users under the age of 18 may only use the Site under the supervision of a parent or legal guardian.

3. Accounts

If you create an account on the Site, you agree to provide accurate and current information at all times.

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • Restricting access to your account
  • All activities conducted under your account

Please notify us immediately if you suspect unauthorized access or a security breach involving your account.

4. Intellectual Property

All content, designs, graphics, logos, text, images, product descriptions, and functionality available on the Site are the exclusive property of Crystal Bear Limited and its licensors.

You may not reproduce, distribute, modify, or use any content from the Site without prior written permission.

5. Prohibited Use

You agree to use the Site only for lawful purposes and in accordance with these Terms.

You may not:

  • Violate any applicable laws or regulations
  • Use the Site for fraudulent or misleading activities
  • Transmit spam, promotional materials, or unauthorized advertising
  • Impersonate any person, brand, or entity
  • Interfere with the operation, security, or functionality of the Site
  • Attempt to gain unauthorized access to accounts, systems, or networks connected to the Site

6. Third-Party Services

We may use third-party service providers for payment processing, shipping, analytics, and other operational services.

By using the Site, you acknowledge and agree that certain information may be shared with these providers as necessary to complete transactions and provide services.

We are not responsible for the content, policies, or practices of third-party websites or services linked to or associated with the Site.

7. Shipping and Delivery

Shipping methods, delivery timelines, and shipping fees vary depending on destination and selected shipping options.

Estimated delivery dates are provided for convenience only and are not guaranteed.

Crystal Bear Limited is not responsible for shipping delays, lost packages, theft, or damages occurring after an order has been transferred to the shipping carrier.

8. Returns and Refunds

All returns, refunds, and cancellations are subject to our Refund Policy.

Please review the Refund Policy carefully for complete details regarding eligibility, processing times, and return procedures.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Crystal Bear Limited and its affiliates, employees, partners, and service providers shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Your use of the Site
  • Products purchased through the Site
  • Loss of data, profits, business opportunities, or goodwill

10. Disclaimer of Warranties

All products, services, and content provided on the Site are offered on an “as is” and “as available” basis without warranties of any kind, either express or implied.

This includes, but is not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Continuous or error-free operation of the Site

11. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Hong Kong SAR.

Any disputes arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Any revisions will be posted on this page along with an updated “Last Updated” date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.