Shipping Policy

Last Updated: January 16, 2025

Thank you for shopping with TK FLOWER STUDIO. We are committed to processing and delivering your order efficiently and securely. Please review our shipping policy below for important details regarding order processing, shipping timelines, and delivery information.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and holidays.

During busy periods such as promotions, holidays, or special launches, processing times may be slightly extended. We appreciate your patience and will do our best to keep you informed of any delays.

Shipping Rates & Delivery Estimates

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

Estimated delivery timeframes begin once your order has shipped:

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 3–7 business days
  • Express Shipping (if available): 2–5 business days

Please note that delivery times are estimates only and may vary due to customs processing, local carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

Please allow 24–48 hours for tracking updates to appear after receiving your confirmation email.

International Shipping & Customs

TK FLOWER STUDIO ships to many international destinations; however, shipping availability may vary depending on your region.

For international orders:

  • Customs duties, taxes, and import fees may apply based on your country’s regulations.
  • These charges are not included in your order total and are the responsibility of the customer.
  • Customs inspections and clearance procedures may cause additional delivery delays.
    Incorrect Address & Undeliverable Packages

Please ensure all shipping information is entered correctly at checkout.

TK FLOWER STUDIO is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned as undeliverable:

  • Additional shipping fees may apply for reshipment.
  • Original shipping fees are non-refundable.

If you notice an address error after placing your order, please contact us immediately. While we will do our best to assist, address changes cannot be guaranteed once an order has been processed.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, TK FLOWER STUDIO is not responsible for lost or stolen packages.

If your tracking information shows delivered but you cannot locate your package, we recommend:

  • Checking around your delivery location
  • Contacting neighbors or building management
  • Reaching out directly to the shipping carrier for assistance
    Shipping Delays

Delivery estimates are not guaranteed and may be affected by weather conditions, customs delays, carrier disruptions, or high shipping volumes.

Although TK FLOWER STUDIO is not liable for carrier-related delays, we are always happy to help track shipments and assist with delivery concerns whenever possible.

Contact Us

TK FLOWER STUDIO
Address: Room B02, Units 03-04, 13/F, Worldwide Industrial Centre, 43-47 Shan Mei Street, Fo Tan, New Territories
Email: service@crystalbearltd.com
Phone: +852 6873 7180